Refund policy

Returns

If an item is delivered damaged, please report to us within 48 hours. All returns require a RMA number. You may acquire one by calling us at 800-407-8665. The RMA number must be clearly marked on the returned item's packaging. Anyone returning orders without authorization from us will be responsible for the cost to reship it and the return will not be accepted. So please contact us, and make us aware of the problems before returning it, so that we may properly file a claim (according to procedure) with the shipping service and set up a pick up from your location. You must keep and use the original shipping cartons as they are designed to protect products such as furniture.

If you simply do not like the choice you made or feel the product does not measure up to your standards, the item may be returned for a refund minus a 30% restocking fee and round-trip shipping costs (the freight cost we incurred on the initial shipping to your location and the return shipping fees back to our closest warehouse) on standard merchandise that is unaltered. Arrangements must be made with our team within 7 days of receiving the merchandise and in the original shipping cartons and must arrive to our facility within 30 days.

Orders that are cancelled prior to shipping will incur a 5% processing fee. Any canceled afterwards is subject to a 30% restocking fee and round-trip shipping costs.

Damaged or Incorrect Items

Incorrect Merchandise will be replaced at no charge, but will need to be reported within 72 hours of you receiving your order. Cancellation or restocking charges may apply if order is cancelled. Your satisfaction comes first with us! Any items damaged in transit will be repaired to new condition or replaced. All items are inspected prior to shipment, but unforeseen damage can happen during shipping. Please let us know if this happens to your order, so that we may take care of it for you.